Field Notes
Why process automation finally pays off in 2026...
Most process automation projects of the last decade quietly failed because they automated the wrong steps. Here's the framework we use to pick automations that compound — and the ones...
Why process automation finally pays off in 2026...
Most process automation projects of the last decade quietly failed because they automated the wrong steps. Here's the framework we use to pick automations that compound — and the ones...
Case study: how an AI agent cut a 14-person sup...
A real-world deployment of an agentic support system at a mid-size DTC brand. The architecture, the guardrails, the surprises — and the metrics six weeks in.
Case study: how an AI agent cut a 14-person sup...
A real-world deployment of an agentic support system at a mid-size DTC brand. The architecture, the guardrails, the surprises — and the metrics six weeks in.
Agentic AI without the hype: a practical taxono...
‘AI agents’ gets thrown around so loosely the term is almost useless. Here's a clean taxonomy that lets you tell the difference between a chatbot, a workflow with AI in...
Agentic AI without the hype: a practical taxono...
‘AI agents’ gets thrown around so loosely the term is almost useless. Here's a clean taxonomy that lets you tell the difference between a chatbot, a workflow with AI in...